House of Vazu (“we”, “us”) is an Australian online shop at houseofvazu.trade. This policy explains how we handle your personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you place an order we collect:
- your name, email address and delivery address;
- the vases you ordered and the amount you paid;
- a payment reference from Stripe or PayPal, and any payer name or email they confirm to us;
- delivery tracking numbers we add when your order ships;
- anything you tell us when you contact us.
We never see or store your card details. Card and PayPal payments are entered directly with Stripe or PayPal on their own secure pages.
Like most websites, our hosting provider automatically records technical information such as your IP address, browser type and the pages requested, to keep the site running and secure.
Cookies and browser storage
Your bag is saved in your own browser (local storage) so it is still there when you come back. During checkout we set a short-lived cookie, which expires after one hour, to link your payment back to your order. These are needed for the shop to work.
We do not use advertising, tracking or analytics cookies. You can clear browser storage at any time; this will empty your bag.
How we use it
- to take payment for, pack and deliver your order;
- to send your paid invoice and delivery updates;
- to answer questions and handle problems with an order;
- to prevent fraud and keep the shop secure;
- to keep the business and tax records the law requires.
We only send emails about your order. We do not send marketing emails unless you have asked to receive them, and we never sell or rent your personal information.
Who we share it with
We share only what each service needs to do its job for us:
- Stripe and PayPal, to process payments;
- Cloudflare, which hosts the website and our order database;
- Resend, which delivers our order, invoice and enquiry emails;
- Australia Post, to deliver your parcel.
Some of these providers store or process information outside Australia, including in the United States and other countries where they operate. We choose established providers that protect personal information, and we take reasonable steps to make sure your information is handled consistently with the Australian Privacy Principles. We may also disclose information where the law requires it.
Security and how long we keep it
Our order records are kept in a private, password-protected order desk, and invoice links are protected by private access tokens.
We keep order records for as long as we need them to support your order and to meet record-keeping obligations, which for tax records is generally five years. After that we delete or de-identify them.
Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at enquiries@houseofvazu.trade and we will respond within 30 days.
If you have a privacy concern, please tell us first so we can fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy as the shop changes. The latest version is always on this page, with the date it was last updated. See also our terms of sale.